• Services
  • Unemployment Claims Management

    • Unemployment Claims Management

    Reduce the risks, and costs of handling unemployment claims. NSN has been a leading provider of unemployment management processes since 1982.

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    The benefits of Unemployment Claims Management

  • Achieve a 90%-95% win-rate on all protested claims.
  • Use our custom software to visualize and manage all your claims.
  • Ensure deadlines are never missed by employing prompt responses.
  • Relieve the burden on your staff by utilizing our experts available in all 50-states.
  • Get a 10 day lead time for response through the State Information Data Exchange System (SIDES).

    • Our Unemployment Management Processes

    We scrutinize every claim to check for eligibility, amount, and benefit period. We challenge all questionable claims. By receiving claims directly from the state, we give you extended claim response time, while also speeding up the overall process. Our investigation and response yield favorable results, reducing your costs.

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    Unemployment Hearings Representation

    When claims result in legal hearings, NSN will represent your business during court proceedings, and prepare witnesses beforehand. We will review hearing documents and decisions, and submit detailed appeals where warranted.

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    Knowledgebase

    Frequently Asked Question

    Frequently Asked Question

    Unemployment is a controllable cost. Often, employers overlook the claims process, resulting in improper or fraudulent benefits being paid. When employers contest unemployment claims quickly and properly, they avoid unnecessary costs.

    Our solution requires a payroll data file transmitted each pay cycle so that we can provide the necessary information to administer and respond to your claims. If you are switching from another provider, we will review your current file format to determine if we can use it so you don’t have to change it.

    On average, it takes an estimated 4-6 weeks for complete implementation. The most efficient way for us to manage the process is to develop the file feed. However, we can begin responding to claims as we work on the file feed, as long as the employer provides the required information.

    SIDES stands for State Information Data Exchange System. This is a system developed for a web-based exchange of claim information between the states and the employers or their administrators. The timelines to respond to claims are always important and SIDES helps expedite the process. Currently, 47 states are utilizing SIDES.

    Unemployment has many variables that, when managed correctly, can reduce your unemployment cost. Utilizing the knowledge and expertise of your vendor will eliminate fraudulent claims and “block” these claimants from collecting avoidable benefits against your account. Compliance is 100% the obligation of the Employer, and having a dedicated account team to oversee and manage the day-to-day processes is crucial to state compliance.

    Yes. We have 24/7 online reporting capabilities. This allows the client to see all claims activity by entity and location. This will help identify successes and potential areas for improvement. A summary report that will detail the effect of claims won on your unemployment tax rates is always available upon request. Each win has a positive impact toward lowering your tax rate.

    Providing ongoing training and support to your staff is a crucial element of the service we deliver. During implementation, we will provide several training demos to ensure everyone on your end is up to speed so we can hit the ground running when we go live. Our experienced support staff develops a series of interactions post-implementation to keep you in-the-know of how your program is performing as well as any areas of opportunity.